Frederick York
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Frequently Asked Questions



We are dedicated to providing you with the greatest service and support throughout the lifetime of your purchased products. All our items are warrantied to the original owner, free of manufacturing and mechanical defects. If a defect is found, we will provide a replacement part or product, and/or make the appropriate adjustment.

Please visit our warranty page for all product warranties and click on the specific product type.

Bought your new Frederick York product and need another copy of the installation guide? Each product is listed on our website and provides access to all of it’s pertaining documents. Simply search for your product in our product listing and find all associated product documents. OR feel free to reach out to our customer service team here

  • visit frederickyork.com
  • click products
  • filter on product category
  • choose the type of item you are searching for
  • select product details below the item
  • under guides choose the document you need

Please contact your local showroom or visit our contact page to reach out to our customer service representative. Our team will be happy to assist in processing your order for any replacement parts.

You will need the product number and receipt of purchase (if possible). Description and photos of the product will be needed if you no longer have the packaging/SKU information.

Frederick York is exclusively available at the following showrooms: Vague & Vogue, Taps, Kitchen & Bath Classics, & Calgary Studio. See our full list of locations here. Our passionate and knowledgeable showroom consultants look forward to meeting you.

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